Frequently asked questions

Our pricing model is divided into three commercial tiers: Case Pack, Partial Pallet, and Full Truckload (FTL). Wholesale price breaks activate dynamically on the product page as soon as your cart reaches the minimum case counts or a total contract value of $500 across single or mixed SKUs.

To waive sales tax, you must upload a valid state-issued Resale Certificate or Tax Exemption Permit matching your registered business EIN inside your account dashboard. Our corporate underwriting team reviews and validates submissions via national databases within 1-2 business hours.

Yes. Custom branding, localized sizing, and private label production options are available for food service disposables and high-volume commercial packaging. These requests are managed exclusively by our product design specialists and require a dedicated setup process and higher production MOQs.

Corporate credit line applications require Dun & Bradstreet (D&B) lookup data, bank references, and historical trading history. Net 30 terms are usually approved within 3-5 business days for domestic corporate entities, letting procurement officers checkout directly using official Purchase Orders (POs).

Freight pricing is determined by NMFC freight class, total pallet dimensions, destination commercial zip codes, and optional accessorial needs (e.g., liftgate requirements or inside delivery). We tap into automated API integrations with major regional carriers to offer deeply discounted contract rates at checkout.

Yes. Enterprise accounts can set up automated drop-shipping or split-shipment routing across multiple secondary corporate warehouses. You can submit routing allocations by uploading a master delivery manifest spreadsheet or assigning individual shipping addresses to specific order items during checkout.

Any transit shortfalls or freight damages must be written directly on the carrier’s Bill of Lading (BOL) upon delivery. Digital photo evidence along with a formal shortage claim must be sent to our B2B Support Division within 48 hours of receipt to guarantee an immediate priority replacement or account credit.

Every single food-contact item distributed by Afroz Enterprises is 100% compliant with FDA standards. Material Safety Data Sheets (MSDS), compostability compliance certifications, and official lab safety reports can be generated and sent over upon request by your internal quality control team.

You can activate our procurement loop by switching standard products to the 'AutoShip' option, selecting your preferred delivery cycle (30, 60, or 90 days), and pinning a corporate payment method. AutoShip schedules unlock an extra flat 15% discount and get top picking priority at our fulfillment centers.

Yes. For international export orders, we support EXW (Ex Works) or FOB (Free on Board) setups. You can coordinate directly with our logistics team to grant your freight forwarder gate access, secure warehouse pickup clearances, and obtain international commercial invoices and export manifests.